SALIHU AHMED RUFAI

Provide technical support by troubleshooting hardware, software, and network issues to ensure smooth day-to-day operations.

Conduct ICT-related research, collect and analyze data, and prepare technical reports to support productivity improvement initiatives.

Assist in the deployment, maintenance, and documentation of IT infrastructure, ensuring reliable service delivery across the organization.

Streamlined issue resolution by meticulously logging, tracking, and documenting user issues with precision, facilitating timely escalation and effective resolution.

Maintained robust IT infrastructure by providing comprehensive technical support for hardware, software, and cloud services, ensuring operational continuity and minimal downtime.

Enhanced data security and business continuity through active support of data backup and disaster recovery protocols, safeguarding critical company information.

Delivered critical remote technical assistance to employees, resolving diverse issues efficiently to minimize operational disruptions.

Managed vendor relationships for IT hardware and software procurement and maintenance, optimizing resource allocation and securely storing relevant records.

Resolved over 300 diverse user issues through multi-channel remote and in-person support, enhancing user satisfaction and operational efficiency with a focus on professionalism and clear documentation.

Configured and optimized computer systems and networks, ensuring seamless integration and performance for critical organizational operations.

Developed and delivered user training programs and comprehensive technical documentation, significantly reducing recurring support issues.

Proactively managed and maintained critical IT infrastructure, troubleshooting hardware problems and implementing software updates to minimize system vulnerabilities.

Executed routine system maintenance, data backups, and meticulous record updates, ensuring data integrity and system reliability across the organization.

Developed and presented comprehensive security findings reports to senior management, informing strategic decisions and risk mitigation efforts.

Led cybersecurity awareness workshops and basic computer skills training, enhancing organizational security posture and user proficiency.

Authored and published a cybersecurity blog post, disseminating best practices and insights to a broader audience.

Conducted in-depth security research, identifying emerging threats and vulnerabilities to proactively strengthen organizational defenses.

Collaborated cross-functionally with other security teams to conduct proactive threat hunting operations, identifying and neutralizing potential risks before impact.

Monitored organizational infrastructure, efficiently analyzing security alerts, triaging events, and minimizing false positives to maintain system integrity.